Refund and Returns Policy
Welcome to PGTPRO. We take pride in providing high-quality social media management and content creation services. Please review our refund and returns policy carefully before making a purchase.
Digital Services and Products
All services and products offered — including content creation, strategy development and account management— are digital in nature and therefore non-returnable and non-refundable once delivered or initiated.
Refund Eligibility
We offer refunds only under the following circumstances:
- Duplicate Payment
If you are accidentally charged more than once for the same service. - Non-Delivery of Service
If we fail to begin the agreed-upon service within the expected timeframe, without any communication. - Technical Errors on Digital Downloads
If a product cannot be accessed due to a technical fault on our side and we’re unable to resolve it within 7 business days.
Refund requests must be submitted within 7 days of the original purchase.
No Refunds on Customized Work
Due to the personalized nature of our services, we do not issue refunds once customized work (such as content calendars, post designs, or strategies) has started.
We do, however, offer reasonable revisions based on the terms outlined in your service package.
Revisions Policy
Most service packages include a limited number of revisions to ensure your satisfaction.
Additional edits beyond the scope of the package may be subject to extra charges.
Refer to your contract or service details for specifics.
Need Help? Contact Us
If you believe you are eligible for a refund or have any questions about this policy, please reach out:
Email: contact@pgtpro.xyz
Website: pgtpro.xyz
By purchasing any of our services or digital products, you agree to this Refund and Returns Policy.